Showing Tag: "rework management "customer service" "root cause"" (Show all posts)

Rework and the success of your business

Posted by Keith Jolie on Friday, October 19, 2012, In : Strategies 
Not too long ago I was part of a meeting which was addressing a quality issue within a company.  There was a concern that a large volume of the services being provided were not meeting the specifications requested by a client and several solutions were being considered to verify or re-qualify the data that was being presented to the client;  solutions that would have required someone to go back and check the quality of the work that someone else had already completed and some that required su...
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