Showing Tag: "management" (Show all posts)

The Real Value of a CRM System

Posted by Keith Jolie on Tuesday, April 30, 2013, In : Strategies 
My wife is involved in the planning and coordination of one of the top annual fundraising balls in the greater Toronto area. For the last three years she has been contacted by a company that wants to provide services (event management I think) for the ball. Every year for the last three years, the sales rep has called her about 2-3 months before the ball. At that point - The planning is done, a good part of the execution is under way and most of the tickets are sold. In other words, the oppor...
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Rework and the success of your business

Posted by Keith Jolie on Friday, October 19, 2012, In : Strategies 
Not too long ago I was part of a meeting which was addressing a quality issue within a company.  There was a concern that a large volume of the services being provided were not meeting the specifications requested by a client and several solutions were being considered to verify or re-qualify the data that was being presented to the client;  solutions that would have required someone to go back and check the quality of the work that someone else had already completed and some that required su...
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Don't let your success get in the way of your success

Posted by Keith Jolie on Friday, October 19, 2012, In : Strategies 
You’re successful - you’ve bootstrapped a company for 6 months and now you’ve secured investors.  You have a roadmap to profitability, you’ve designed the perfect business plan, you’ve got a great service, your delivery model is foolproof.

There’s only one problem: your customers are complaining; or worse..they aren’t buying or even worse...they're leaving.  They can't be right can they?  The customers must be doing something wrong... they didn't read the documentation... they di...

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