Showing Tag: "customer service" (Show all posts)

Rework and the success of your business

Posted by Keith Jolie on Friday, October 19, 2012, In : Strategies 
Not too long ago I was part of a meeting which was addressing a quality issue within a company.  There was a concern that a large volume of the services being provided were not meeting the specifications requested by a client and several solutions were being considered to verify or re-qualify the data that was being presented to the client;  solutions that would have required someone to go back and check the quality of the work that someone else had already completed and some that required su...
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Don't let your success get in the way of your success

Posted by Keith Jolie on Friday, October 19, 2012, In : Strategies 
You’re successful - you’ve bootstrapped a company for 6 months and now you’ve secured investors.  You have a roadmap to profitability, you’ve designed the perfect business plan, you’ve got a great service, your delivery model is foolproof.

There’s only one problem: your customers are complaining; or worse..they aren’t buying or even worse...they're leaving.  They can't be right can they?  The customers must be doing something wrong... they didn't read the documentation... they di...

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